This Shipping Policy explains how and when your BladderBelle order is delivered. Orders are processed through our payment partner, Digistore24, and fulfilled by our shipping team. If you have any questions, we're here to help.
1 Order processing
As soon as your payment is confirmed, your order is prepared for dispatch. You will typically receive a shipping confirmation email with a personalized tracking link within 1–2 business days (usually within about 60 hours) so you can follow your package every step of the way.
2 Shipping rates & delivery times
Delivery timeframes and any fees depend on your destination:
| Destination | Shipping | Estimated delivery |
|---|---|---|
| United States | FREE | 5–7 business days |
| Canada | $15.95 | 10–15 business days |
| United Kingdom & Ireland | $15.95 | 10–15 business days |
| Australia & New Zealand | $15.95 | 10–15 business days |
Timeframes are estimates and may vary with carrier volume and local conditions.
3 Discreet packaging
We know bladder and urinary wellness is personal. Every BladderBelle order ships in plain, unbranded packaging with no product details on the outside, so your privacy is protected from doorstep to delivery.
4 Tracking your order
Once your order ships, we'll email you a tracking number and a clickable link. You can use it any time to check your delivery status. If you don't see the email, please check your spam folder before reaching out.
5 Delivery & address accuracy
You may ship to any physical address — home, work, or elsewhere — and your billing and shipping addresses can differ. Please double-check your shipping address at checkout. If you spot a mistake, contact us right away and we'll do our best to update it before your order leaves the warehouse.
6 International customs & duties
Orders shipped outside the United States may be subject to import duties, taxes, or customs fees set by the destination country. These charges are not included in your order total and are the responsibility of the recipient.
7 Undeliverable packages
If a package is returned to us as undeliverable — for example, due to an incorrect address or an unclaimed delivery — our support team will contact you to arrange re-shipment or a refund.
8 Shipping questions
Need help with a delivery? Email support@bladderbelle.zendesk.com or visit our Help Center. For payment or order questions handled by Digistore24, contact digistore24.com/info/contact.